Here is a list of tools all payphone operators should have available on their computers.  Below is a brief description of the software and locations to get more information about the software and cost:

One of the more important functions for creating good Call Detail Records (CDR) is having the proper time in your phones.  This program will up date your computer to the correct Time. Atomic Clock Sync 2.2 

Another must have program is “Winzip” it is useful for compressing CDR and other programs an evaluation version is available from Winzip HTTP://www.winzip.com